We understand that there are many people who have concerns about the security of online shopping. We take these concerns very seriously. Shopping online with Games & Gears is as safe as any other way of buying our products. We use WORLD PAY which is on of the worlds largest and the most secure payment servers to date.
When you enter the checkout you are operating on a secure server and everything you type and send to us is protected. No one can access the details you enter or get access to your private information.
When you submit your credit card details to us they are immediately double encrypted using our 128 bit encryption software. This is not un-encrypted until the order is processed. Encryption means the number is scrambled into a meaningless set of letters and numbers which can only be translated back into the card number by us using our unique software. 128 bit encryption has never been broken to our knowledge, so your can rest assured your card details are safe with us.
Delivery of Your Order
Where will my order be dispatched from?
Your order will be dispatched from our warehouse facility in the UK.
How long will it be until my order is dispatched?
We currently have one standard shipping service: If you place your order before 13:00 (UK Time), we'll try our best to dispatch your products on the same day of order. If your order is placed over the weekend (or on the date of a UK public holiday) we'll send out your products on the next working day. Subject to our terms and conditions. Unless stated otherwise like limited pre-orders
Please note that Games & Gears reserves its right to delay the dispatch of certain high value orders and orders to be delivered to certain geographical destinations in order to carry out appropriate enquiries as part of its fraud prevention measures.
How long will my order take to arrive?
This will depend upon which country you live in. The delivery times are listed below. These are the number of working days(not including weekends and public holidays) once your order has been dispatched. Keep in mind that delays can occur, so we ask that you allow an additional five working days before contacting us. Please note the times listed below are as accurate as can. Any further delay will be due to your local postal carrier or customs.
Destination : Average Shipping
UK : 3-5 working days
European Union : 3-7 working days
Rest of World : 3-7 working days
Here at Games and Gears we take the health and safety of our staff and customers very seriously. We have been listening to the advice an recommendations from the various health bodies and have put in place steps to protect our staff. This includes recommendations to self-isolate. Understandably this has left us with a reduced team with which to look after our customers.
While we will not be shutting down operations completely, it does mean that stock on our site may be in short supply, responding to queries may take a little more time, and orders may take slightly longer to get to you for the foreseeable future. We hope that you understand and can bear with us until services can resume as normal.
In the meantime we will endeavour to continue to deliver quality hobby gear to you, to help you get through anytime you may be spending having to self-isolate.
Thank you for understanding, stay safe and, as always, happy painting!
Games and Gears Team