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FAQs





Online Security

We understand that there are many people who have concerns about the security of online shopping. We take these concerns very seriously. Shopping online with Games & Gears is as safe as any other way of buying our products. We use WORLD PAY which is on of the worlds largest and the most secure payment servers to date. 

 

Secure Server
When you enter the checkout you are operating on a secure server and everything you type and send to us is protected. No one can access the details you enter or get access to your private information.

Encryption
When you submit your credit card details to us they are immediately double encrypted using our 128 bit encryption software. This is not un-encrypted until the order is processed. Encryption means the number is scrambled into a meaningless set of letters and numbers which can only be translated back into the card number by us using our unique software. 128 bit encryption has never been broken to our knowledge, so your can rest assured your card details are safe with us.



Delivery of Your Order

Where will my order be dispatched from?
Your order will be dispatched from our warehouse facility in the UK.

 

How long will it be until my order is dispatched?
We currently have one standard shipping service:
If you place your order before 13:00 (UK Time), we'll try our best to dispatch your products on the same day of order. If your order is placed over the weekend (or on the date of a UK public holiday) we'll send out your products on the next working day. Subject to our terms and conditions. Unless stated otherwise like limited pre-orders

Please note that Games & Gears reserves its right to delay the dispatch of certain high value orders and orders to be delivered to certain geographical destinations in order to carry out appropriate enquiries as part of its fraud prevention measures.


How long will my order take to arrive?

This will depend upon which country you live in. The delivery times are listed below. These are the number of working days(not including weekends and public holidays) once your order has been dispatched. Keep in mind that delays can occur, so we ask that you allow an additional five working days before contacting us. Please note the times listed below are as accurate as can. Any further delay will be due to your local postal carrier or customs.  

Destination

Average Shipping

UK

3-5 working days

European Union

3-7 working days

Rest of World

3-7 working days